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Last updated: November 3, 2026

Returns and cancellations

Return eligibility depends on where your order was delivered and the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Orders delivered to Argentina, Australia, Austria, Belgium, Brazil, Canada, Colombia, France, Germany, Japan, Malaysia, Mexico, New Zealand, Saudi Arabia, Singapore, South Korea, Spain, Switzerland, United Arab Emirates, United Kingdom, and United States

Unless applicable law requires a different timeframe, you may request a return within 30 calendar days after the last item on your order is delivered by providing your order number or proof of purchase. If the last day of this return-request window falls on a weekend or holiday, the deadline extends to the next business day.

You are responsible for arranging return shipping.

For order changes or cancellation requests, please see “Order changes and production” below.

Orders delivered to all other locations

You may request a return within 30 calendar days after the last item on your order is delivered. If the last day of this return-request window falls on a weekend or holiday, the deadline extends to the next business day.

You are responsible for arranging return shipping.

For order changes or cancellation requests, please see “Order changes and production” below.

Order changes and production

Our standard cancellation-request window is 24 hours from the time you place your order. Email support@charliescozyroom.com with your order number and request details within this window. This request window is measured from checkout, separately from Printify’s submission timing described below.

Our products are made to order through Printify. Orders are automatically submitted to production approximately 24 hours after Printify receives them, which may be later than checkout. Submission to production does not mean that printing begins at that exact time.

If you need to change or cancel an order, email support@charliescozyroom.com immediately with your order number and request details. We will check its status with Printify and confirm whether your request can be completed. Changes and cancellations are not guaranteed. Once an order has been sent to production, products can no longer be edited or removed, and cancellation may no longer be possible, even if the order has not shipped. Please do not assume that your order has been changed or cancelled until we confirm it.

The standard 24-hour request window does not replace the European Union and United Kingdom cancellation information below or any rights you have under applicable consumer protection laws. Please also see those sections.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

You can start a return request using the “Request a return” link at the bottom of our website or by logging into your account. Sign in with the email address used for your order, select your order, and follow the available return options. If you need help or no return option appears, email support@charliescozyroom.com with your order number.

To request a cancellation, email support@charliescozyroom.com with your order number and the details of your request.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email support@charliescozyroom.com as soon as possible with your order number, a description of the issue, and clear photos showing the item and the problem. Include photos of the packaging or shipping label when relevant.

We use a photo-first review process for these claims. Please keep the item and packaging while we review your request, and do not mail anything back unless we provide return instructions. A physical return may not be needed to resolve your claim.

We will review the information, let you know the next steps, and explain the available resolution for your claim.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

We do not offer exchanges. If your item is damaged, defective, or incorrect, please follow the photo-first claims process above so we can review the issue and explain the available resolution.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after reviewing your claim or, when a physical return is required, after receiving and inspecting the returned item. We will let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated.

Our estimated overall refund processing time is 21 calendar days from receipt of your returned item, or receipt of the information needed to review your claim when no physical return is required. This estimate includes our review and the time your bank or payment provider takes to process and post an approved refund; it is not an additional 21 days after approval. The shorter refund timeframes stated in the European Union and United Kingdom sections above remain unchanged.

If you have not received your refund within the applicable timeframe, contact support@charliescozyroom.com so we can check its status.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, or report damaged items, please contact us at support@charliescozyroom.com or use the contact details in our contact information policy.