Política de envío
Overview
At Charlie's Cozy Room, every item is made-to-order just for you. This means your order goes through a production process before it ships — please factor this into your expected delivery timeline.
Processing & Production Time
Please allow 2–7 business days for your item(s) to be printed, crafted, and prepared for shipment. Production times may vary slightly depending on the product type and current order volume.
Estimated Shipping Times
Once your order has been produced and handed to the carrier, typical delivery times are:
- Standard US Shipping: 7–18 business days (via local courier networks)
- International Shipping: 10–30 business days (depending on destination and customs processing)
These are estimates only and are not guaranteed. Occasional delays may occur due to production variations, carrier delays, weather events, or other circumstances outside our control.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with your tracking number(s). You can use this to monitor your package's progress directly with the carrier. Please allow up to 24 hours for tracking information to update after you receive your confirmation email.
Shipping Rates
Shipping charges are calculated based on the weight, dimensions, and destination of your order and will be displayed at checkout before you complete your purchase.
Multiple Shipments
If your order includes different product types (for example, a custom plush pillow alongside apparel or a journal), your items may be produced at different facilities and shipped separately. In this case, you will receive individual tracking numbers for each package.
Customs, Duties & Taxes
Orders shipped outside the United States may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the recipient's responsibility and are not included in our product prices or shipping fees. Your local customs office or carrier will contact you directly if any fees are required to release your package.
Please note that customs processing can add additional time to international deliveries. We ship to most countries worldwide, but some destinations may have restrictions or significantly longer transit times — if you're unsure whether we ship to your location, contact us before placing your order.
Peak Season & Holiday Delays
During high-volume periods such as Black Friday, Cyber Monday, and the holiday season (November–January), both production and shipping times may be longer than usual. We recommend placing orders early during these periods to ensure timely delivery.
Lost or Delayed Packages
If your tracking shows your package as delivered but you haven't received it, we recommend:
- Checking with neighbors or other household members
- Looking in any secure locations (mailbox, porch, garage)
- Contacting your local carrier directly with your tracking number
If your package has not arrived within 5 business days of the estimated delivery date, please contact us at support@charliescozyroom.com and we'll investigate with the carrier on your behalf.
Please note: Charlie's Cozy Room is not responsible for packages confirmed as delivered by the carrier. For packages lost in transit (never delivered), we will work with the carrier to resolve the issue and offer a replacement or refund where applicable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 14 days of delivery at support@charliescozyroom.com with your order number and clear photos of the issue. We'll make it right.
Contact Us
Have a question about your shipment? We aim to respond within 1–2 business days.
📧 support@charliescozyroom.com