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Last updated: November 3, 2026

Thank you for shopping with Charlie's Cozy Room. Our products are made to order and fulfilled through Printify and its print-provider network.

Production & Handling

Orders are automatically submitted to production approximately 24 hours after Printify receives them. This period starts when the order is received by Printify, which may be later than checkout. Submission to production does not mean that printing begins at that exact time.

Please allow approximately 2–7 business days for production and handling before your order ships. Throughout this policy, business days mean Monday–Friday, excluding holidays. Production and shipping schedules may be affected by holidays in the production and destination countries.

Estimated Shipping Times

After your order ships, estimated shipping times are approximately 4–8 business days for orders delivered to the United States, Canada, and Mexico, and 10–30 business days for orders delivered to our other international destinations.

Shipping time is additional to production and handling time. These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary by product, print provider, destination, carrier delays, weather, and international customs processing.

Holidays and peak shopping seasons may extend production, handling, and shipping times due to increased order volume, print-provider closures, and carrier schedules. Please allow extra time when ordering for a holiday or special occasion.

Shipping Costs

Shipping charges and any available free-shipping offer are shown at checkout before you place your order. Charges depend on your destination, the products in your cart, and the available shipping method. Products with different shipping rates may contribute separate charges to your order total. Please review the final shipping total at checkout.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

United Kingdom customs, taxes and other applicable fees

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

European Union customs, taxes and other applicable fees

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Separate Packages & Tracking

Orders containing multiple products may be produced by different print providers and arrive in separate packages at different times. Once a shipment is on its way, we will email tracking details when available. Tracking information may take time to update after you receive it.

Shipping Destinations

Our current shipping destinations are Argentina, Australia, Austria, Belgium, Brazil, Canada, Colombia, France, Germany, Japan, Malaysia, Mexico, New Zealand, Saudi Arabia, Singapore, South Korea, Spain, Switzerland, United Arab Emirates, United Kingdom, and United States. Available shipping options depend on the products and delivery address and are shown at checkout.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address Accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, contact support@charliescozyroom.com with your order number and a description of the issue so we can investigate and help. For damaged or incorrect items, please include clear photos of the item and packaging when available. Please refer to our Refund Policy for return and refund terms.

Order Changes & Cancellations

Our products are made to order and are automatically submitted to production approximately 24 hours after Printify receives them. If you need to change or cancel an order, email support@charliescozyroom.com immediately with your order number and request details so we can check whether it can still be changed or cancelled before submission. We will check its status with Printify and confirm whether your request can be completed.

Changes and cancellations are not guaranteed. Once an order has been sent to production, products can no longer be edited or removed, and cancellation may no longer be possible, even if the order has not shipped. Please do not assume that your order has been changed or cancelled until we confirm it.

For returns, refunds, damaged or incorrect items, and the European Union and United Kingdom cancellation information, please refer to our Refund Policy.

Questions?

Contact our team at support@charliescozyroom.com or use the contact details in our contact information policy.